Worldwide Shipping

At ProudCap, we’re committed to delivering your custom caps safely and efficiently to customers around the world. Every order is carefully prepared and shipped with trusted international carriers to ensure a smooth shopping experience.

📦 Order Processing

  • Processing Time: 3–5 business days
  • Orders may require additional processing time during holidays and promotional periods.
  • If you do not receive your tracking number within 7 business days, please contact us.

🌍 Shipping & Delivery

Your order will be shipped from one of our production facilities located in:

  • Hangzhou, Zhejiang, China
  • Hanoi, Vietnam

We proudly ship worldwide using trusted carriers including:

USPS • Yun Express • Royal Mail • DHL • and other reliable international carriers.

Destination Processing Shipping Total Delivery
United States 3–5 Business Days 7–15 Business Days 10–20 Business Days
United Kingdom 3–5 Business Days 7–15 Business Days 10–20 Business Days
Other Countries 3–5 Business Days 10–20 Business Days* 13–25 Business Days*

*Delivery time may vary depending on customs clearance and local postal services.

📍 Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment anytime.

✅ 60-Day Delivery Guarantee

If your package does not arrive within 60 days, we’ll provide a full refund for the affected item.

If you need assistance, please Contact Our Support Team.

💰 Customs & Import Taxes

International orders may be subject to customs duties, taxes, or import fees determined by your local customs office.

  • These fees are the customer’s responsibility.
  • They are not included in the product price or shipping cost.

📬 Shipping Address

Please double-check your shipping address before completing your order. ProudCap cannot be responsible for packages delivered to an incorrect address entered during checkout.

📞 Need Help?

Our customer support team is always happy to assist you.

Email:
support@proudcap.com

Business Hours:
Monday – Saturday
9:00 AM – 5:00 PM (EST)

Thank you for shopping with ProudCap.