Shipping Policy
Shipping Policy
Thank you for choosing ProudCap. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for information about processing times, delivery estimates, tracking, and international shipping.
Order Processing
All orders are carefully prepared and processed within 3–5 business days. During holidays, peak seasons, or promotional events, processing times may be slightly longer.
Orders cannot be processed if payment information or the shipping address is incomplete or incorrect. Please double-check your information before placing your order.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
If you do not receive your tracking information within 7 business days after placing your order, please contact our support team at support@proudcap.com.
Shipping Origin
Orders are shipped from one of our production facilities depending on product availability:
- Hangzhou, Zhejiang, China
- Hanoi, Vietnam
Shipping Carriers
We proudly offer worldwide shipping through trusted carriers, including:
- USPS
- Yun Express
- Royal Mail
- DHL
- Other regional delivery partners
Estimated Delivery Time
| Destination | Processing Time | Shipping Time | Total Estimated Delivery |
|---|---|---|---|
| United States | 3–5 Business Days | 7–15 Business Days | 10–20 Business Days |
| United Kingdom | 3–5 Business Days | 7–15 Business Days | 10–20 Business Days |
| Other Countries | 3–5 Business Days | 10–20 Business Days* | 13–25 Business Days* |
*Delivery times may vary depending on customs clearance and local postal services.
60-Day Delivery Guarantee
If your order does not arrive within 60 days from the shipment date, we will provide a full refund for the affected item.
If you believe your package has been lost, please contact us at support@proudcap.com. Our support team will investigate your shipment, which typically takes 3–5 business days.
Customs & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country’s customs authority.
- These charges are not included in the product price or shipping fee.
- Customers are responsible for paying any applicable customs or import fees.
- ProudCap is not responsible for delays caused by customs clearance.
Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
Once an order enters production, address changes may not be possible. ProudCap cannot be responsible for packages delivered to an incorrect address provided by the customer.
Undeliverable or Refused Packages
If a package is refused by the recipient or cannot be delivered after multiple delivery attempts, it may be abandoned or returned by the shipping carrier.
In these situations, ProudCap is unable to issue a refund or replacement.
Need Assistance?
If you have any questions about your shipment or order, our customer support team is always happy to help.
Email:
support@proudcap.com
Business Hours
Monday – Saturday
9:00 AM – 5:00 PM (EST)
Thank you for shopping with ProudCap.