Refund Policy – ProudCap-Wear It Proud

Return & Refund Policy

At ProudCap, your satisfaction is our highest priority. We take great pride in creating premium-quality custom Jeff Caps and Ivy Caps, and every order is carefully inspected before it is shipped.

If you experience any issue with your purchase, our Customer Support Team is always ready to assist you. Please read our Return & Refund Policy below for complete information regarding returns, exchanges, refunds, and damaged or incorrect items.

30-Day Return Policy

We accept return requests within 30 days of the delivery date, provided that the returned product meets all of the following conditions:

The item is unused, unworn, and in its original condition.
All original packaging, tags, and accessories are included.
The item shows no signs of damage caused by misuse or improper handling.
The return request is submitted within 30 days after delivery.

Please note that return shipping costs are the responsibility of the customer unless the return is due to our error.

Custom & Personalized Products

Because every ProudCap product is custom-made specifically for your order, personalized and made-to-order products cannot be returned or exchanged simply because of:

Change of mind
Incorrect size selected by the customer
Color preference
Ordering the wrong product
Personal preference after delivery

However, if your item arrives damaged, defective, incorrectly printed, or significantly different from what you ordered, we will gladly provide a replacement or a full refund.

How to Request a Return

To request a return or exchange, please contact our Customer Support Team within 30 days of receiving your order.

Please include the following information:

Order Number
Product Name
Reason for Return
Photos of the product (if applicable)

Our team will review your request and provide return instructions if your request qualifies under this policy.

Exchanges

Eligible products may be exchanged for the same item if they arrive damaged, defective, or incorrect.

Exchange requests are subject to product availability. If the requested replacement is unavailable, we may offer a refund or an alternative solution.

Order Cancellation

Orders may be cancelled before production begins.

Since every ProudCap product is made specifically for each customer, orders cannot usually be cancelled once production has started.

If you need to modify or cancel your order, please contact us as soon as possible after placing it.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of:

A damaged product
An incorrect item shipped
A manufacturing defect
An error made by ProudCap

We recommend using a trackable shipping service when returning products, as ProudCap cannot guarantee receipt of returned packages without tracking information.

Inspection Process

Once your returned item has been received, our Quality Assurance Team will inspect the product to verify that it meets the requirements of this Return & Refund Policy.

You will receive an email notification once your inspection has been completed.

Refund Approval

If your refund request is approved, your refund will be processed to your original payment method.

Depending on your bank or payment provider, refunds typically appear within 5–10 business days.

Shipping fees are generally non-refundable unless the return is due to an error made by ProudCap.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrectly printed, or if any items are missing, please contact us immediately.

To help us resolve your issue quickly, please provide:

Your Order Number
The Product Name
Clear photos of the product
Photos of the shipping package
A brief description of the issue

Please do not discard the product or packaging until your claim has been reviewed, as additional information may be required.

Non-Refundable Situations

Refunds or replacements cannot be provided in the following situations:

Incorrect shipping address provided by the customer.
Orders refused by the recipient.
Packages marked as delivered by the shipping carrier.
Products damaged due to misuse or improper care.
Normal variations in color caused by monitor or screen settings.
Minor differences that do not affect the functionality or appearance of the product.

Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, our Customer Support Team is always happy to assist you.

Customer Support
support@proudcap.com

Business Hours
Monday – Saturday
9:00 AM – 5:00 PM (EST)

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