Frequently Asked Questions (FAQ)
Welcome to the ProudCap FAQ page. Here you’ll find answers to the questions we receive most often. If you can’t find what you’re looking for, please visit our Contact Us page or email us at support@proudcap.com.
1. What products does ProudCap offer?
ProudCap specializes in premium Jeff Caps, Ivy Caps, and other classic cap styles featuring exclusive, made-to-order designs inspired by sports, American heritage, state pride, vintage culture, and personalized artwork.
2. Are your caps custom-made?
Yes. Most ProudCap products are made to order, allowing us to offer exclusive designs while maintaining exceptional quality and craftsmanship.
3. How long does it take to process my order?
Orders are typically processed within 3–5 business days after payment has been successfully received.
During holidays, peak shopping seasons, or promotional events, processing times may be slightly longer.
4. How long does shipping take?
| Destination | Processing Time | Shipping Time | Total Estimated Delivery |
|---|---|---|---|
| United States | 3–5 Business Days | 7–15 Business Days | 10–20 Business Days |
| United Kingdom | 3–5 Business Days | 7–15 Business Days | 10–20 Business Days |
| Other Countries | 3–5 Business Days | 10–20 Business Days | 13–25 Business Days |
Please note that delivery times are estimates and may vary due to customs clearance, local postal services, weather conditions, or other unforeseen circumstances.
5. Do you ship internationally?
Yes. ProudCap proudly ships to customers worldwide through trusted shipping partners, including USPS, DHL, Yun Express, Royal Mail, and regional carriers.
6. Do you offer a delivery guarantee?
Yes. If your order does not arrive within 60 days from the shipment date, you may be eligible for a full refund in accordance with our Shipping Policy.
7. How can I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number.
8. I haven’t received my tracking number. What should I do?
Tracking information is normally sent once your order has been processed and shipped.
If you have not received your tracking confirmation within 7 business days after completing your payment, please contact our Customer Support Team at support@proudcap.com.
9. Can I change or cancel my order?
Yes, but only before production begins.
Since most ProudCap products are made specifically for each customer, changes or cancellations cannot usually be accepted once production has started.
10. Can I return my order?
Yes. Eligible products may be returned within 30 days of delivery, provided they meet the requirements outlined in our Return & Refund Policy.
11. Do you accept returns for custom-made products?
Because most ProudCap products are made specifically for each order, we cannot accept returns or exchanges due to:
- Change of mind
- Incorrect size selected
- Personal preference
- Ordering the wrong item
However, if your product arrives damaged, defective, or incorrect, we’ll gladly replace it or issue a refund.
12. What if I receive a damaged or incorrect item?
Please contact us immediately and provide:
- Your Order Number
- Product Name
- Photos of the product
- Photos of the shipping package
- A brief description of the issue
13. How long do refunds take?
Once approved, refunds are processed to your original payment method.
Most refunds appear within 5–10 business days, depending on your bank or payment provider.
14. What payment methods do you accept?
We accept secure payments through major credit cards, PayPal, and other trusted payment providers available during checkout.
15. Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other fees imposed by your country’s customs authority.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
16. How should I care for my cap?
- Spot clean with a soft cloth and mild detergent.
- Do not machine wash.
- Do not tumble dry.
- Allow the cap to air dry naturally.
- Avoid prolonged exposure to direct sunlight.
17. Can I request a personalized design?
Absolutely! If you’re looking for a unique or personalized cap, please visit our Exclusive Designs page or contact our Customer Support Team.
18. Is my personal information secure?
Yes. We use SSL encryption, secure payment gateways, and industry-standard security measures to help protect your personal information.
For more details, please review our Privacy Policy.
19. How can I contact ProudCap?
You can reach our Customer Support Team by visiting our Contact Us page or emailing support@proudcap.com.
20. What are your customer support hours?
Business Hours
Monday – Saturday
9:00 AM – 5:00 PM (EST)
We typically respond to all inquiries within 1–2 business days.
Still have questions?
We’re always happy to help.
Please visit our Contact Us page or email us at support@proudcap.com.
Thank you for choosing ProudCap.